Coronavirus Updates

This page will be updated frequently with the most recent communication at top. 

Media Contact 

Allison Combs, 301-234-7056

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See how we’re adapting life at The Village at Rockville to continue meeting resident’s needs, while practicing social isolation

March 17, 2020, 10:40 a.m. 

Updated guidelines for the Health Center 

The health and well-being of our residents and team members is our highest priority at The Village at Rockville—A National Lutheran Community. During these unprecedented times for our nation and the world, we are working to proactively address the challenges of the Novel Coronavirus (COVID-19). We are following guidance from the Centers for Disease Control (CDC) and the Centers for Medicare and Medicaid Services (CMS). We also continue to work closely with local, state, and federal public health agencies.

The guidelines and regulations from CMS include new measures to promote social distancing in skilled nursing and assisted living facilities. Therefore, effective Tuesday morning, March 17, we are eliminating communal dining throughout The Village at Rockville, as well as small group activities. These measures are in addition to those already put in place, such as rescheduling large group programs, outside events, trips, and outside entertainers.

In order to continue to meet the engagement needs of residents, the ConnectedLiving team is thrilled to offer one-on-one in-room independent leisure pursuits, including but not limited to: books, art programs, aromatherapy, music and daily programming (including exercise) presented on 975 on your in-room television.

Our efforts to encourage social distancing also include providing in-room meals. Beginning Tuesday, March 17, residents will receive nutritious meals delivered to their rooms between the following hours:

Breakfast 7:30 – 9 a.m. 

Lunch 11:30 a.m. – 1 p.m. 

Dinner 4:30 – 6 p.m. 

Other ways The Village at Rockville has responded to COVID-19 include the following:

  • We have restricted all visitors. There are limited exceptions for family members in certain situations, such as end-of-life care.
  • Any authorized visitor or outside care partner, such as hospice services or physicians, are only permited entry after completion of a temperature check for fever and health/travel screening.
  • Enhanced intense cleaning efforts for infection control, including more frequent disinfection of high-touch surfaces.
  • Residents should reschedule non-essential appointments outside of our community. We can help you reschedule doctor or dental appointments for a later date. If possible, we are encouraging telemedicine appointments to replace office visits.
  • You are able to connect with family and friends with our Virtual Visits. Please reach out to Melissa Blackstone to set up a time for you and your loved one to visit. Call her at 301-354-8466 or email

We are asking for your help in these specific ways: 

  • Eat meals in your room.
  • Stay in your room or on your neighborhood as much as possible.
  • For residents who live on the second floor, use the second floor patio if you’d like to go outside. Please do not use the front patio, near the chapel.
  • For assisted living residents, use the patio near the AL dining room if you’d like to go outside. Do not use the front patio near the chapel.

Our dedicated staff are ready and have the skills necessary to care for you during these unprecedented challenges. We continue to do our best to provide the quality care and support each resident needs and deserves.

We thank you for your continued support and understanding.

March 14, 2020, 2:05 p.m. 

Clear of COVID-19 from February’s Low Risk Exposure

Our entire community has endured much throughout the past seven days, as we’ve continued to implement best practices and government agency recommendations to provide the greatest proactive defense against COVID-19. As we’ve made these decisions, we’ve been addressing two things – responding to the Maryland Department of Health’s (MDH) mandatory screenings for those residents and team members who participated in the February 28 event on campus and protecting our community against another potential COVID-19 exposure from anyone new visiting our campus.

As of yesterday, March 13, at 6 p.m., we completed the symptom screenings required by the MDH, and are pleased to report that The Village at Rockville continues to remain free of COVID-19 symptoms, and we had no positive tests for COVID-19. The isolation and self-quarantined protocols put in place for those impacted by the MDH screenings were lifted yesterday.

As we move our focus toward continuing to protect our community from a COVID-19 exposure, our modified visitation hours of essential visits only will remain in effect in the Health Center (assisted living and skilled nursing neighborhoods) until further notice. We’re hoping that this will only continue for a couple of weeks, but due to the dynamic and fluid changes that we’re seeing with the virus in the greater community, we will continue to follow the guidance of the State of Maryland and the Centers for Medicare and Medicaid Services. Symptom screenings continue for essential visitors and team members as they enter the Health Center.

Many of our families have already taken advantage of the virtual visits available during this time. This is best way to continue to connect with your loved one; this visit can be scheduled by emailing Although our full ConnectedLiving programming has been postponed through March 31, we do still continue to hold activities in small group gatherings for their social engagement.

Our team members are extraordinary, and they truly have a great affection toward caring for your loved ones. We’ve seen that more than ever in the past week. When you’re in our community, you may see an acronym we frequently use, We CARE. This tumultuous time is proof that it is so much more than an acronym. Our team members have work tremendously hard to create smiles, attend to details, respect everyone and embody excellence. I truly believe without their commitment, we may not have received the welcomed news we did today. Thank you for the confidence you’ve placed in us before and even more so now as we endure these coming days as we partner to keep everyone healthy.

We continue to promote tips to prevent the spread of any illness:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Practice social distancing.

We are grateful for the many emails and phone calls that we’ve received in appreciation for the steps that we are taking to protect our community. We continue to ask for your patience as we continue to monitor the COVID-19 situation out of careful consideration for the well-being and safety of our community.

March 11, 2020, 7:36 p.m. 

Modified Visitation Policy Update 

As we continue to take additional proactive measures to protect our community from the COVID-19 virus (coronavirus) and in following recommendations from the State of Maryland and the Centers for Medicare and Medicaid Services, effective March 11, 2020 at 7 p.m., The Village at Rockville has modified their visitation policy, further limiting access to the Health Center (assisted living and skilled nursing) to essential visits only. Essential visits are defined as those visits to residents or guests who experience a significant change in medical condition.

Following our existing protocols, any guest permitted to enter the building will continue to be screened for symptoms of COVID-19.

We understand this may be difficult for families and residents, therefore, as a reminder, Skype and FaceTime are available for our families to connect with their loved ones during this time and can be arranged through Melissa Blackstone by calling 301-354-8466 or emailing

In addition, earlier today, Maryland Governor Larry Hogan announced that the Maryland Department of Health has offered COVID-19 testing to the residents, team members and guests who attended the February 28 memorial service. Residents and team members who attended the event continue to have no symptoms of COVID-19, and there have been no cases of COVID-19 at The Village at Rockville. The tests offered by Governor Hogan are at the discretion of the individual and have not been mandated by the State of Maryland. Those who attended the event will continue to be screened for symptoms of COVID-19 through March 13, 2020.

We continue to remain grateful for your patience and support.

March 10, 2020, 8:12 p.m.

Community Update on COVID-19 

As information and education surrounding COVID-19 (coronavirus) continues to develop, we are continually evaluating the practices and protocols for The Village at Rockville in order to take into account Federal and State guidance and make the best decisions for our community.

Based on recommendations and guidance released today from the State of Maryland and the Centers for Medicare and Medicaid Services (CMS), effective Tuesday, March 10, 2020, at 5 p.m., The Village at Rockville is enhancing protocols to meet those recommendations for residents and team members who attended the Friday, February 28, 2020, memorial event at The Village at Rockville, where one Montgomery County resident who tested positive for COVID-19 was present.

Residents and team members from The Village at Rockville remain free from symptoms of COVID-19, and there have been no active cases of COVID-19 at the community.

Based on the recommended protocols and guidance from CMS and the State of Maryland, all residents who attended the February 28, 2020 event have been placed under the community’s isolation practices with continued symptom screening through March 13, 2020. Our isolation practices allow residents to remain in their own rooms, with designated team members providing their daily care, social interaction and meals.

Team members who attended the event have been asked to self-quarantine and self-monitor in their homes through March 13, 2020. Any community or family member that attend the event will be restricted from visiting the community through March 13, 2020.

All residents in the Health Center will continue to be screened for symptoms, and we will continue to screen all guests and team members for COVID-19 symptoms as they enter the building.

Our adjusted visitation hours of 9 a.m. to 7 p.m. will remain in effect until further notice, and we continue to ask families to limit their visitation to the community. Skype technology is available for all Health Center residents to connect with family members during this time and can be arranged through Melissa Blackstone by calling 301-354-8466. ConnectedLiving events and public gatherings at The Village at Rockville will continue to be postponed through March 31, 2020.

Community COVID-19 updates are available here and through the pre-recorded message line at 301-354-4560.

We are appreciative for your understanding of the decisions that we’ve made to follow the recommendations provided to us today, and we specifically mindful of those who are directly impacted by the isolation and self-quarantine. We are also grateful for the on-going support that you provide to each other every day – both residents and team members working together to be a thriving community.

March 9, 2020, 7:20 p.m. 

Community Update on COVID-19 

To each of our residents, guests, team members and family members, we are grateful for your positive attitudes and support as our community works together to keep everyone healthy and well. Since learning on Friday, March 6, 2020, of the LOW RISK potential of COVID-19 (coronavirus) exposure that occurred on Friday, February 28 during a private memorial service where one Montgomery County resident tested positive for COVID-19 attended, the entire community has been working together to take the best prevention actions to keep the community well.

As of the release of this memorandum, no residents or team members are symptomatic for COVID-19, and we have no cases of COVID-19. We will continue to follow Maryland Department of Health’s protocols to screen resident and team members who attended the February 28 event for symptoms through March 13, 2020. In an abundance of caution, we continue to screen all guests and visitors entering the Health Center. All residents who did not attend the event are being screened twice a day as a precaution.

In our health care environment, our standard cleaning protocols must meet state regulations for a health care setting. During this time, we have enhanced cleaning practices and protocols, including using stronger cleaners recommended for use against COVID-19.

As a reminder, symptoms of COVID-19 can include a fever, cough, or a change in respiratory condition. We encourage our entire community to continue to remain hyper-vigilant in practicing proper hygiene – hand washing, covering your mouth or nose when coughing or sneezing, social distancing, and avoiding touching your eyes, nose and mouth. Most importantly, if you are experiencing any symptoms of COVID-19 or another illness, such as the flu or cold symptoms, we ask that you not visit the Health Center and seek medical advice.

We have added this webpage to provide regular updates for residents, family members and team members. Please share this with others so that they are aware of the most current information. Additionally, a phone number with recorded updates is also available by calling 301-354-4560.

ConnectedLiving events and public gatherings at The Village at Rockville will continue to be postponed through March 31, 2020. Our adjusted visitation hours of 9 a.m. to 7 p.m. will remain in effect until further notice.

Again, we can’t thank you enough for the support and encouragement that you are providing to each other every day. The Village at Rockville is a thriving community with caring hearts to serve and support every person in our community.

March 6, 2020 

Coronavirus Update – Low Risk Exposure

On Friday, March 6, 2020 at 2:30 p.m., The Village at Rockville was notified by the Maryland Department of Health, Infectious Disease and Office of Health Care Quality of a LOW RISK potential of CoVID-19 (coronavirus) exposure at The Village at Rockville. This risk occurred on February 28, 2020 between 12 noon and 6 p.m. during a Shiva held in Lang Hall.

The Department of Health has expressed that the risk of exposure during this event was low. However, taking the best practice in precaution, we are working closely with the Department of Health to follow their recommended procedures for monitoring conditions through March 13, 2020. At this point, the Department of Health has confirmed that those who attended the event do not need to be self-quarantined unless symptoms occur. Additionally, they have also confirmed that those who did not attend the event do not need to self-monitor.

We believe one of the most important facts that can be shared is that if anyone begins to experience a fever, a cough or has a change in respiratory conditions, precautions should be taken to avoid public environments until those conditions have subsided or diagnosed.

As a resident, if you attended this event in Lang Hall on February 28, please contact Stephanie Winters, RN, infection control and quality assurance manager at 301-354-8459. She will begin the monitoring plan immediately.

As this Shiva also included guests from the greater community, the Maryland Department of Health will be sending a public release requesting those who attended the event contact their public health number so that those community members can also be monitored for symptoms through March 13.

Additionally, as a precautionary measures, we are taking the following actions:

  • We will be performing health screenings on all independent living residents through March 13.
  • All ConnectedLiving events will be cancelled through March 14.
  • Visitor hours will be restricted to the hours of 9 a.m. to 7 p.m. We’re also asking all to limit their visitation during this time.
  • Only the main doors at the chapel entrance will be used for all building access; the terrace level doors will be locked with no key card access.

We are grateful for the quick response of the Department of Health to provide their information and guidance with us. We will be working closely with all of our residents and the Department of Health over the next several days.

February 28, 2020 

Coronavirus Update 

According to recent information from the Centers for Disease Control (CDC), they continue to closely monitor an outbreak of a respiratory illness caused by a new coronavirus (named “2019-nCoV”) that was first detected in Wuhan City, Hubei Province, China and continues to expand. The United States reported the first confirmed instance of person-to-person spread with this virus on January 30, 2020. Imported cases of 2019-nCoV infection in people have been detected in the U.S. While person-to-person spread among close contacts has been detected with this virus, at this time this virus is NOT currently spreading in Maryland or Virginia.

At The Village at Rockville, we are being mindful about proactive planning and education about the virus for all of our residents, guests and team members. While there is currently no vaccine to prevent 2019-nCoV infection, the best way to prevent infection is to avoid being exposed to this virus. Additionally, as a reminder, the CDC always recommends everyday preventive actions to help prevent the spread of respiratory viruses.

If you click this link, you will find a resource from the World Health Organization with five things to know and five things to do about the coronavirus. Although the resource does indicate the health care setting, we believe that in our community setting, the same practices should be in place.

While the virus continues its active status, we will ask guests who have traveled from the most commonly known areas of virus activity to avoid visiting our campus.

We will continue to monitor and will provide updates if there is a noted change in our region.

Source: Centers for Disease Control (CDC) and World Health Organization (WHO) websites